Adding Fees to Devices in Incident

Add a fee to a missing device/charger in Incident IQ

• To find the asset tag for the missing device/charger:    

  • Users Explorer

  • Type in Student ID number or name

  • Click on person

  • Click on the missing device/charger to add the fee too

• Click on Options > Edit asset

• Change status to appropriate status

• Save changes

• While on Asset scroll down to Fee Tracker

  • Add

  • Add Fee

  • Select Fee

    • Choose appropriate fee

      • Damaged fees will be applied by technology

  • Click Generate Invoice in the bottom left corner

  • Save

  • Click Generate on the window that pops up

    • Make sure Print Invoice is selected

  • Print the invoice and mail home to the parent/guardian

Screenshots to add fees

Add a payment in Incident IQ

• Pull up student using User Explorer

• Click on Student

• Scroll down to Fee Tracker

  • Add

  • Add Payment

  • Click on the down arrow in the select fee or fine to apply to

    • Select the fee you are applying the payment to

    • Description 

      • Paid by check # or cash

      • Checks should be made out to Bloomington Public Schools

  • Click Generate Receipt in the bottom left corner

  • Save

  • Click Generate on the window that pops up

    • Make sure Print Receipt is selected

  • Print the receipt and mail home to the parent/guardian

    • Print a receipt to send to accounting with payment with the account number  R1722 written on the receipt

Screenshots to add payments and adjustments

Add an adjustment in Incident IQ

All waivers must be approved by an administrator and their name noted on the adjustment unless the device was found and returned

• Pull up student using User Explorer

• Click on Student

• Scroll down to Fee Tracker

  • Add

  • Make Adjustment

  • Click on the down arrow in the select fee or fine to apply to

    • Select the fee you are applying the adjustment to

    • Description

      • Charger/Chromebook found or

      • Fee waived per (add the name of who is waiving the fee)

        • All waivers must have this note

  • Click Generate Adjustment Confirmation in the bottom left corner

  • Save

  • Click Generate on the window that pops up

    • Make sure Print Adjustment Confirmation is selected

  • Print the confirmation and mail home to the parent/guardian

Request a Refund

If a student has paid for a device(Chromebook, iPad, Charger, Hotspot) that was missing/not returned in the school year 22-23 and forward, and they find the missing/not returned item and return it, we can issue a refund. 

To process the refund, the following needs to have been done:

• The fee entered into IQ

• Payment entered into IQ

  • How they paid(cash/check#)

If both of these are in the IQ

• Do a helpdesk letting the tech know it was turned in and a refund is needed, and who is to receive the refund

• Once the tech verifies we have the device, they will assign the ticket to the Front Office to request the refund via E-Finance.