The following process will be followed for damaged devices:
Broken devices
The point person changes Status in IQ to Needs Tech Attention
Issues a replacement
The fee will be based on Trafera.
If a fee is applied, the tech enters the fee into IncidentIQ
Upload Trafera quote to fee
Invoices will be generated
If a waiver is given the note session on the fee adjustment needs to have the name of who waived the fee
Lost devices
The point person changes Status in IQ to Missing
Issues a replacement
- Add fee in IQ
Print out the invoice and send it home via US Mail
Unpaid invoices will be generated monthly by Technology and sent to point persons.
Once the fee is paid, the building point person will update IQ and send payment to Accounting with Revenue account number - R1722
If a waiver is given, the note section on the fee adjustment needs to have the name of the person who waived the fee
Stolen devices
Guardian will need to file a police report
The point person changes the Status in IQ to Stolen and makes a note of the Police report number
Issue the student a replacement
The building will apply the fee per the direction of the building administration
The following process will apply for BJHS:
A staff member does a helpdesk ticket that a student has a lost/damaged/missing device.
Per Admin approval the point person will issue a new device following the steps above.
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