Building Damaged/Missing Student Device Procedure

Modified on Wed, 01 Feb 2023 at 02:35 PM

The following process will be followed for damaged devices:

Broken devices

  • The point person changes Status in IQ to Needs Tech Attention

  • Issues a replacement

  • The fee will be based on Trafera.

  • If a fee is applied, the tech enters the fee into IncidentIQ

    • Upload Trafera quote to fee

  • Invoices will be generated 

  • If a waiver is given the note session on the fee adjustment needs to have the name of who waived the fee

Lost devices

  • The point person changes Status in IQ to Missing

  • Issues a replacement

  • Add fee in IQ
  • Print out the invoice and send it home via US Mail

  • Unpaid invoices will be generated monthly by Technology and sent to point persons.

  • Once the fee is paid, the building point person will update IQ and send payment to Accounting with Revenue account number - R1722

  • If a waiver is given, the note section on the fee adjustment needs to have the name of the person who waived the fee

Stolen devices

  • Guardian will need to file a police report

  • The point person changes the Status in IQ to Stolen and makes a note of the Police report number

  • Issue the student a replacement

  • The building will apply the fee per the direction of the building administration

The following process will apply for BJHS:

A staff member does a helpdesk ticket that a student has a lost/damaged/missing device. 

Per Admin approval the point person will issue a new device following the steps above.

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