Process for Missing, Broken, Stolen, and Not Returned Student Devices:
Lost Chromebook/iPad and/or charger:
Point person changes Status in IQ to missing
Issues a replacement
Add fee in IQ
Print out the invoice and send it home via US Mail
Unpaid invoices will be generated monthly by Technology and sent to point persons.
Once the fee is paid, the building point person will update IQ and send payment to Accounting with Revenue account number - R1722
If a waiver is given, the note section on the fee adjustment needs to have the name of the person who waived the fee
Broken devices
The point person changes Status in IQ to Needs Tech Attention
Issues a replacement
Trafera will determine the fee.
If a fee is applied, the tech enters the fee into IncidentIQ
Upload Trafera quote to fee
Invoices will be generated monthly and sent to the point person
If a waiver is given the note section on the fee adjustment needs to have the name of the person who waived the fee
Stolen Devices
Guardian will need to file a police report(can they file with School Resource Officer)
The point person changes the Status in IQ to Stolen and makes a note of the Police report number
Issue the student a replacement
The building will apply the fee per the direction of the administration
Helpdesk ticket to Hirsch
Student Left District
A report will be running monthly of students and staff that have left the district and did not return their devices and provided to the building.
The tech front office will add the appropriate fee and mail the invoice
If the device is returned tech front office will adjust the fee when notified that the device was returned
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