Student Device Procedure

Modified on Wed, 12 Oct 2022 at 02:43 PM

Process for Missing, Broken, Stolen, and Not Returned Student Devices:


Lost Chromebook/iPad and/or charger:

  • Point person changes Status in IQ to missing

  • Issues a replacement

  • Add fee in IQ

  • Print out the invoice and send it home via US Mail

  • Unpaid invoices will be generated monthly by Technology and sent to point persons.

  • Once the fee is paid, the building point person will update IQ and send payment to Accounting with Revenue account number - R1722

  • If a waiver is given, the note section on the fee adjustment needs to have the name of the person who waived the fee

 

Broken devices

  • The point person changes Status in IQ to Needs Tech Attention

  • Issues a replacement

  • Trafera will determine the fee.

  • If a fee is applied, the tech enters the fee into IncidentIQ

    • Upload Trafera quote to fee

  • Invoices will be generated monthly and sent to the point person

  • If a waiver is given the note section on the fee adjustment needs to have the name of the person who waived the fee

 

Stolen Devices

  • Guardian will need to file a police report(can they file with School Resource Officer)

  • The point person changes the Status in IQ to Stolen and makes a note of the Police report number

  • Issue the student a replacement

  • The building will apply the fee per the direction of the administration

  • Helpdesk ticket to Hirsch

 

Student Left District

A report will be running monthly of students and staff that have left the district and did not return their devices and provided to the building.

  • The tech front office will add the appropriate fee and mail the invoice

  • If the device is returned tech front office will adjust the fee when notified that the device was returned

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