Data/Accounts/Rostering

Skyward

Google Classroom

MobyMax
Savvas (formerly Pearson)
Fastbridge
Discovery Ed
Remind
ConnectEd

ARC/SchoolPace

Edmentum

Learning A-Z

Educlimber

Alexandria

Follett

Seesaw

Second Step

Google Groups/Email Distribution lists - (Adding/remove users or lists)

Google shared drives - (Adding/removing users)

Staff Accounts - Login issues, Password/Name Change, Email change/update

Student Accounts - Password/Name Change, Not working accounts


Systems


FunctionPrimarySecondary
Tertiary
Data Center Equipment (UPS/Racks/Fiber/Cabling/etc)
ChrisJoshJason
Help Desk AdministrationChrisJoshJason
Building LAN/WAN/Wifi Networking/Monitoring (Ops Manager)ChrisJoshJason
District Level Recycling
Chris
JasonJosh
Kronos - Admin level functionsChrisJason
Josh
Accounts/Data Access - Auditing/Assistance to Data groupJoshChrisJason
Active Directory - Accounts/GPOs/EtcJoshChrisJason
Student Content Filter - (After technician Troubleshooting)
JoshJason
Chris
DVR Software - Server side / Granting AccessJoshChrisJason
Building Access - Server side
ChrisJoshJason
E-Finance - Accounts/Password ResetJoshChrisJason
Google Admin - App deployment / Policy AdministrationChris
JasonJosh
Office365 - Mainly for Minecraft AccountsJoshChrisJason
IncidentIQ - Administration / Data IntegrationChrisJasonJosh
Hapara - Admin Level Policy / FunctionsJasonChrisJosh
Zoom - Admin level functions (Front office does accounts/reports)JoshChrisJason
AV/EDR - Crowd Strike admin level functionsChrisJason
Josh
FOIA - Fulfilling requests to FOIA OfficerJasonChrisJosh
Manage Engine - Workstation Patching/ConfigurationJoshChrisJason
Manage Engine - Main workstation imagesChrisJoshJason
District Monitoring - PRTGJoshChrisJason
FIrewall / ASRJasonChrisJosh
Server Administration/PatchingJasonChrisJosh
Data Center / District / Google backups - (Syscloud/Clumio/Veeam)JoshChrisJason
Special Events - (Streaming)ChrisJoshJason
VMWare AdministrationJasonChrisJosh
Security / Auditing / Threat Hunting - As neededJasonChrisJosh




Technicians

JAMF - District wide configuration of MDM software for IPads/Apps on them



Front Office

ID Cards - Requests / Replacements

HotSpots?

Zoom - reports and Pro accounts

Smart Learning Suite Accounts

Typing.com Accounts



Facilities 

Helpdesk - https://d87workorders.freshdesk.com/support/home

Equipment Mounting - Projectors, Smart Boards, Interactive Panels

Cabling - Running VGA/HDMI Cables in walls/Ceilings for Projectors, Interactive Panels, Extron, etc.

Phones - 

Building Access - Physical issues around electronic/manual door locks

Cameras - Physical mounting / Blurry or out of focus / Cabling - Reference: https://d87techhelp.freshdesk.com/a/solutions/articles/36000311991?portalId=36000047097


Student Services/Special Education

Embrace

Chrome Books - Touch screen or larger screen (500e/14e)


HR

For issues below email: hr@district87.org

Frontline

Public School Works

Yellow Folder


Communication - (Website/PR group in helpdesk)

Blackboard - Staff website access / Content questions


Payroll

E-Finance Employee Access Center - Patti Penn in Payroll (ESC ext 1028) or pennp@district87.org

Kronos - Patti Penn or Becky Love in Payroll


Accounting

PO's  - Lora Grant


Printers 

See:  https://d87techhelp.freshdesk.com/a/solutions/articles/36000311989?portalId=36000047097