Data/Accounts/Rostering
Application and/or Function | Primary | Secondary |
Skyward-new or changes in teaching staff | Kathy | Becky |
Skyward-long term sub access | Kathy | Becky |
Skyward-general questions | Data-either Becky or Kathy | |
Skyward-assistance with datamining | Data-either Becky or Kathy | |
Skyward-assistance with reports | Data-either Becky or Kathy | |
Skyward-need bus or zip code added | Kathy | Becky |
Skyward-assistance with NSOE | Becky | Kathy |
Skyward-staff password/login issues | Kathy | Becky |
Skyward-student password/login issues | Kathy | Becky |
Skyward-state reporting questions | Kathy | Becky |
Skyward-federal reporting questions | Becky | - |
Skyward-elementary scheduling | Kathy | Becky |
Skyward-secondary scheduling | Data-either Becky or Kathy | |
Skyward-monthly attendance reporting | Kathy | Becky |
Skyward-application rostering | Becky | - |
Skyward-security access | Becky | Kathy |
Alexandria | Becky | - |
ARC/School Pace | Becky | - |
BrainPop (teacher access code RKBN9773) | Becky | |
ConnectEd | Becky | - |
Discovery Ed | Becky | - |
Edmentum | Becky | - |
Educlimber | Becky | - |
ELLevation | Becky | |
Fastbridge - student rosters | Becky | - |
Fastbridge - staff accounts | Laura (K-5) | Diane (6-12) |
Follett/Destiny Discover | Becky | - |
Google Classroom | Becky | - |
Google Groups/Email Distribution lists-add or remove users or lists | Owner of List | Becky |
Google shared drives-add or remove users | Becky | - |
Illustrative Math | Laura | Becky |
Learning A-Z | Becky | - |
Lexia | Becky | - |
Moby Max | Becky | - |
RAZ Kids | Becky | - |
Remind | Becky | - |
Savvas (formerly Pearson) | Becky | - |
Second Step | Becky | - |
Securly | Becky | Jim |
Seesaw | Becky | - |
Assessment platforms (IAR, ACCESS, etc.) | Becky | - |
Xello | Becky | - |
Staff Network Accounts-login issues, change/forgot password (name changes must be made with HR) | Kathy | Tammi |
Student Network Accounts-login or password not working, locked account | Data-either Becky or Kathy | |
Student Network Accounts-password compromised/needs changed | Becky | - |
Systems
Function | Primary | Secondary |
Data Center Equipment (UPS/Racks/Fiber/Cabling/etc) | Michael | Jason |
Help Desk Administration | Jason | - |
Building LAN/WAN/Wifi Networking/Monitoring (Ops Manager) | Michael | Jason |
District Level Recycling | Tammi | Jason |
Kronos - Admin level functions | Jason | Michael |
Accounts/Data Access - Auditing/Assistance to Data group | Jason | |
Active Directory - Accounts/GPOs/Etc | Jason | |
Student Content Filter - (After technician Troubleshooting) | Jason | |
Camera System - Server side / Granting Access | Jason | Michael |
Building Access - Server side | Jason | - |
E-Finance - Accounts/Password Reset | Jason | - |
Google Admin - App deployment / Policy Administration | Jason | - |
Azure/Office365 - | Jason | - |
IncidentIQ - Administration / Data Integration | Jason | - |
Hapara - Admin Level Policy / Functions | Jason | - |
Zoom - Admin level functions (Front office does accounts/reports) | Jason | - |
AV/EDR - Crowd Strike admin level functions | Jason | - |
FOIA - Fulfilling requests to FOIA Officer | Jason | - |
Manage Engine - Workstation Patching/Configuration | Michael | Jason |
Manage Engine - Main workstation images | Michael | - |
District Monitoring - PRTG | Jason | Michael |
FIrewall | Jason | - |
Server Administration/Patching | Jason | - |
Data Center / District / Google backups/restore - (Syscloud/Clumio/Veeam) | Jason | - |
Special Events - (Streaming) | ||
VMWare Administration | Jason | - |
Security / Auditing / Threat Hunting - As needed | Jason | - |
Technicians
JAMF - District wide configuration of MDM software for IPads/Apps on them
Hapara - Staff Name Changes
Safety-Security
Raptor Client Access - Initial Ticket to this group and assigned to Richard Hirsch
Cameras - Assign to Safety/Security Group/Hirsch in Helpdesk
Gaggle - Assign to Safety/Security Group/Hirsch in Helpdesk
Front Office
ID Cards - Requests / Replacements / Reprogramming / Disabling - Johanna
HotSpots?
Zoom - reports and Pro accounts
Smart Learning Suite Accounts
Typing.com Accounts
Yubikeys - Damaged / Replacements
Facilities
Equipment Mounting - Projectors, Smart Boards, Interactive Panels
Cabling - Running VGA/HDMI Cables in walls/Ceilings for Projectors, Interactive Panels, Extron, etc.
Phones -
Building Access - Physical issues around electronic/manual door locks
Cameras - Physical mounting / Blurry or out of focus / Cabling - Reference: https://d87techhelp.freshdesk.com/a/solutions/articles/36000311991?portalId=36000047097
Student Services/Special Education
Embrace
Chrome Books - Touch screen or larger screen (500e/14e)
Yellow Folder - Angie Vissering
HR
For issues below email: hr@district87.org
Frontline
Public School Works
Communication - (Website/PR group in helpdesk)
Staff website access / Content questions - Gina
Symbaloo - Jessie
Accounting/Payroll
PO's - Lora Grant
Deposit Books - Kylee Paton (Agent in helpdesk)
EAC/Kronos/Payroll forms - Becky Love (agent in helpdesk)
Vendor Adds - Laura Hughes (agent in helpdesk)
Printers
See: https://d87techhelp.freshdesk.com/a/solutions/articles/36000311989?portalId=36000047097
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article