Data/Accounts/Rostering
Application and/or Function | Primary | Secondary |
Skyward-new or changes in teaching staff | Kathy | Becky |
Skyward-long term sub access | Kathy | Becky |
Skyward-general questions | Data-either Becky or Kathy | |
Skyward-assistance with datamining | Data-either Becky or Kathy | |
Skyward-assistance with reports | Data-either Becky or Kathy | |
| Skyward-need bus or zip code added | Kathy | Becky |
Skyward-assistance with NSOE | Becky | Kathy |
Skyward-staff password/login issues | Kathy | Becky |
Skyward-student password/login issues | Kathy | Becky |
Skyward-state reporting questions | Kathy | Becky |
Skyward-federal reporting questions | Becky | - |
| Skyward-elementary scheduling | Kathy | Becky |
| Skyward-secondary scheduling | Data-either Becky or Kathy | |
Skyward-monthly attendance reporting | Kathy | Becky |
Skyward-application rostering | Becky | - |
Skyward-security access | Becky | Kathy |
Alexandria | Becky | - |
ARC/School Pace | Becky | - |
| BrainPop (teacher access code RKBN9773) | Becky | |
ConnectEd | Becky | - |
Discovery Ed | Becky | - |
Edmentum | Becky | - |
Educlimber | Becky | - |
| ELLevation | Becky | |
Fastbridge - student rosters | Becky | - |
Fastbridge - staff accounts | Laura (K-5) | Diane (6-12) |
Follett/Destiny Discover | Becky | - |
Google Classroom | Becky | - |
Google Groups/Email Distribution lists-add or remove users or lists | Owner of List | Becky |
Google shared drives-add or remove users | Becky | - |
| Illustrative Math | Laura | Becky |
Learning A-Z | Becky | - |
| Lexia | Becky | - |
Moby Max | Becky | - |
RAZ Kids | Becky | - |
Remind | Becky | - |
Savvas (formerly Pearson) | Becky | - |
Second Step | Becky | - |
| Securly | Becky | Jim |
Seesaw | Becky | - |
Assessment platforms (IAR, ACCESS, etc.) | Becky | - |
Xello | Becky | - |
Staff Network Accounts-login issues, change/forgot password (name changes must be made with HR) | Kathy | Tammi |
Student Network Accounts-login or password not working, locked account | Data-either Becky or Kathy | |
| Student Network Accounts-password compromised/needs changed | Becky | - |
Systems
| Function | Primary | Secondary |
| Data Center Equipment (UPS/Racks/Fiber/Cabling/etc) | Michael | Jason |
| Help Desk Administration | Jason | - |
| Building LAN/WAN/Wifi Networking/Monitoring (Ops Manager) | Michael | Jason |
| District Level Recycling | Tammi | Jason |
| Kronos - Admin level functions | Jason | Michael |
| Accounts/Data Access - Auditing/Assistance to Data group | Jason | |
| Active Directory - Accounts/GPOs/Etc | Jason | |
| Student Content Filter - (After technician Troubleshooting) | Jason | |
| Camera System - Server side / Granting Access | Jason | Michael |
| Building Access - Server side | Jason | - |
| E-Finance - Accounts/Password Reset | Jason | - |
| Google Admin - App deployment / Policy Administration | Jason | - |
| Azure/Office365 - | Jason | - |
| IncidentIQ - Administration / Data Integration | Jason | - |
| Hapara - Admin Level Policy / Functions | Jason | - |
| Zoom - Admin level functions (Front office does accounts/reports) | Jason | - |
| AV/EDR - Crowd Strike admin level functions | Jason | - |
| FOIA - Fulfilling requests to FOIA Officer | Jason | - |
| Manage Engine - Workstation Patching/Configuration | Michael | Jason |
| Manage Engine - Main workstation images | Michael | - |
| District Monitoring - PRTG | Jason | Michael |
| FIrewall | Jason | - |
| Server Administration/Patching | Jason | - |
| Data Center / District / Google backups/restore - (Syscloud/Clumio/Veeam) | Jason | - |
| Special Events - (Streaming) | ||
| VMWare Administration | Jason | - |
| Security / Auditing / Threat Hunting - As needed | Jason | - |
Technicians
JAMF - District wide configuration of MDM software for IPads/Apps on them
Hapara - Staff Name Changes
Safety-Security
Raptor Client Access - Initial Ticket to this group and assigned to Richard Hirsch
Cameras - Assign to Safety/Security Group/Hirsch in Helpdesk
Gaggle - Assign to Safety/Security Group/Hirsch in Helpdesk
Front Office
ID Cards - Requests / Replacements / Reprogramming / Disabling - Johanna
HotSpots?
Zoom - reports and Pro accounts
Smart Learning Suite Accounts
Typing.com Accounts
Yubikeys - Damaged / Replacements
Facilities
Equipment Mounting - Projectors, Smart Boards, Interactive Panels
Cabling - Running VGA/HDMI Cables in walls/Ceilings for Projectors, Interactive Panels, Extron, etc.
Phones -
Building Access - Physical issues around electronic/manual door locks
Cameras - Physical mounting / Blurry or out of focus / Cabling - Reference: https://d87techhelp.freshdesk.com/a/solutions/articles/36000311991?portalId=36000047097
Student Services/Special Education
Embrace
Chrome Books - Touch screen or larger screen (500e/14e)
Yellow Folder - Angie Vissering
HR
For issues below email: hr@district87.org
Frontline
Public School Works
Communication - (Website/PR group in helpdesk)
Staff website access / Content questions - Gina
Symbaloo - Jessie
Accounting/Payroll
PO's - Lora Grant
Deposit Books - Kylee Paton (Agent in helpdesk)
EAC/Kronos/Payroll forms - Becky Love (agent in helpdesk)
Vendor Adds - Laura Hughes (agent in helpdesk)
Printers
See: https://d87techhelp.freshdesk.com/a/solutions/articles/36000311989?portalId=36000047097
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