Surveillance Camera Systems

District 87 Video Surveillance System

Roles and Responsibilities

Updated for 22-23

Please note:  The current video surveillance system is being replaced in 2021-22, after serving D87 for over 20 years.  The roles of the system will change sometime during this year, as Rich Hirsch, Safety and Security, will be overseeing the system use / training once implemented. 

While awaiting the new system, below are the current roles and responsibilities, should an issue arise.

Building Technician Responsibilities

1. Client Software installation/configuration

2. Account Access Request via the helpdesk

Systems

1. Account Access Groups in AD

Company Responsibilities

1. Physical Camera, including the cable

2. Aiming and moving

3. Adding and deleting

4. Software Training

5. All NVR work

6. Camera Warranty Work

Building Point Person Responsibilities (non-tech)

1. Check Cameras Periodically

2. Report problems to the appropriate group

3. Cameras named per the maps printed and approved by cabinet

Client software issues/questions

1. Reports the problem in the technology via helpdesk ticket

2. If issue is diagnosed as a DVR issue, ticket is routed to Safety and Security group to relay to company

Cameras are not working or showing video

1. Building point person puts in a helpdesk ticket and verifies is fixed when complete

Large Monitors in Reception Areas

1. Technology to Spec and Pick Commercial Equipment
2. Facilities to install equipment and maintain power aspects
3. Technician responsible for initial troubleshooting and diagnosis