Printer Support Procedure 22-23

District 87 Printer Support

Roles and Responsibilities
Updated for 22-23

Printer Problem - (Jamming, Error Codes, Supply Problems, Streaks, Noises, Creaks)

1. Staff notifies the building contact.

2. The building contact can look at it themself and call RK Dixon if they need help.

3. RK Dixon works with building contact to resolve the issue.

4. If RK Dixon and building point person are unable to resolve the issues, a D87 helpdesk ticket should be entered by the building point person assigned to the building technician.

5. If the building technician is unable to resolve the issue or needs assistance they should notify via the helpdesk ticket systems.

Printer Move

1. Staff notifies the building contact.

2. Building contact approves move with principal.

3. If it’s a smaller printer then the building custodial staff should physically move the device.

4. If it is a big copier RK Dixon MUST move it, even if it’s a short distance per the contract.

5. Building contact puts a D87 helpdesk ticket in about the move so the network and printer name changes can be done at the systems level.

Printer Add

1. Staff notifies the building contact.

2. Building contact works with principal and accounting to either get one on the lease or a new one purchased out right.

3. There must be power and network at the requested location if not the building contact must put in a facilities ticket to get that done.

4. Building contact puts in a D87 helpdesk ticket to have it setup.

Printer Remove

1. Staff notifies the building contact.

2. Building contact works with the principal to approve or deny.

3. Building principal notifies Michael Cornale to adjust contract with RK Dixon.

4. Building contact puts in a D87 helpdesk ticket for removal.

5. Printers are then transported to the esc via courier or district vehicle where they are either stored or RK Dixon is called to re-allocate

Printer Replacement

1. Building contact makes a request through D87 helpdesk. 

Printer Supply Workflow

1. Printer supplies begin to run low. (ink etc.)

2. RK Dixon automatically sends replacement supplies based on usage.
   

3. If no supplies are received, refer to "Printer Problem" section in this procedure.
   
   
   

Link to Building Point Persons