D87 Printer Service, Support, and Request Procedures

NOTE: All printers supported in District 87 will have an RK Dixon tag on them.  If a printer does not have a tag, it will not fall under the RK Dixon contract for repair, supplies, or any support including any D87 technical staff.

Building Printer Physical Device Problems and Issues:

(Jamming, Error Codes, Supply Problems, Streaks, Noises, Creaks, etc)

1. D87 staff notifies their building printer point contact, this can be found here:  LINK

2. The building printer point contact can choose to look at it the issue or put in a service call/ticket with the printer maintenance company if service is needed.

3. The building printer point contact works with the printer maintenance company to resolve the issue.

4. If the printer maintenance company needs assistance from the D87 systems technology staff they have been instructed to:

   1. Open a D87 helpdesk ticket for systems related assistance. (print server, networking questions, papercut issues, or any required work)

   2. In cases of urgent or critical need contact a member of the D87 systems group.

Building Printer Changes:

(Moves, Adds, Replacements, and Removal)

1. D87 Staff notifies their building printer point contact or building administrator of these needs.

2. All printer moves, adds, replacements, or removals go through the approval process flow of the building printer point person notifying the building administrator who then works with the D87 CFO (Michael Cornale) for approval and coordination with the printer maintenance company.  The printer maintenance company is responsible for all physical printer moves, adds, replacements, removal, and respective printer configuration/re-configuration.

3. If coordination is required (and encouraged) ahead of time for printer moves, adds, replacements, or removal to minimize any service disruption the following support procedures are:

   1. Printer maintenance company - Opens a D87 helpdesk ticket for anticipated systems related assistance. (print server changes, printer driver updates/changes, anything networking related, or other systems level issues). 

   2. Building printer point contact - Opens a D87 helpdesk ticket so that coordination can happen with their D87 technician to plan/address as needed for workstation related printer needs.

   3. In Certain 

4. Technology, in some cases, has been asked to be a purchasing agent for some small light duty printers.  In these cases the approval process of these printers goes through the same process as #2, and will be picked up, processed, and supported entirely by the printer maintenance company.

Building Printer Supply Requests:

    Need documentation/Content Here.