If you go to write on your SMARTboard and notice that the tray lights up but nothing is writing on the screen, please follow these steps to fix this issue.

  1. Go to your board and press the two buttons below the eraser on the pen tray (or if you have a newer model there will be a button all the way to the right that looks like a + sign) 
  2. Press these until the orientation screen shows up on the SMARTboard. Then go through the orientation process and your pens will now write on the board.